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Imprint

INFORMATION ACCORDING TO § 5 TM

CRAZYPETS GmbH
Unterer Rebweg 24
9500 Wil, SWITZERLAND
+41 71 520 76 26

represented by: Dr. Dante Scherrer
ID: CHE-389,978,601

DBJ Handels AG
Blankenweg 2
8864 Reichenburg, SWITZERLAND
+41 55 511 75 10

represented by: Claudio Steiner
UID: CHE-108,480,265

CONTACT WEBpage

Phone: +41 71 520 76 26
E-mail:
info@crazypets.com

Liability for contents

As a service provider, we are responsible for our own content on these pages according to § 7 para.1 TMG (German Telemedia Act) and general laws. According to §§ 8 to 10 TMG, we are not obliged to monitor transmitted or stored external information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this respect is only possible from the time of knowledge of a concrete infringement. If we become aware of any such infringements, we will remove these contents immediately.

Liability for links

Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore we cannot assume any liability for these external contents. The respective provider or operator of the sites is always responsible for the contents of the linked sites. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not identifiable at the time of linking.

A permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.

Copyright

The contents and works on these pages created by the site operators are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use.

Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such contents immediately.

Source: https://www.e-recht24.de

Privacy policy

1. DATA PROTECTION AT A GLANCE

General notes

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. His contact details can be found in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may be data that you enter in a contact form, for example.

Other data is collected automatically or with your consent by our IT systems when you visit the website. These are mainly technical data (e.g. Internet browser, operating system or time of the page call). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to receive information free of charge about the origin, recipient and purpose of your stored personal data at any time. You also have the right to demand the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. In addition, you have the right to request, under certain circumstances, the restriction of the processing of your personal data. Furthermore, you have the right of appeal to the competent supervisory authority.

You can contact us at any time at the address given in the imprint for this and other questions on the subject of data protection.

Analysis tools and third-party tools

When you visit this website, your surfing behaviour can be statistically evaluated. This is mainly done with cookies and with so-called analysis programs.

Detailed information about these analysis programs can be found in the following privacy policy.

2. HOSTING AND CONTENT DELIVERY NETWORKS (CDN)

External Hosting

This website is hosted by an external service provider (Hoster). The personal data collected on this website is stored on the hoster's servers. This may include, but is not limited to, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated by a website.

The use of the hoster is for the purpose of fulfilling a contract with our potential and existing customers (Art. 6 para. 1 lit. b DSGVO) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f DSGVO).

Our hoster will only process your data to the extent necessary to fulfil its performance obligations and will follow our instructions with regard to this data.

3. GENERAL NOTES AND MANDATORY INFORMATION

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and according to the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties is not possible.

Note on the responsible body

The person responsible for data processing on this website is

CRAZYPETS GmbH
Unterer Rebweg 24
9500 Wil, Switzerland

Phone: +41 71 520 76 26
E-mail: info@crazypets.com

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke a previously given consent at any time. For this purpose an informal notification by e-mail to us is sufficient. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 DPA)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F DSGVO, YOU SHALL HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR SPECIFIC SITUATION, INCLUDING PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY STATEMENT. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED, UNLESS WE CAN PROVE THAT THERE ARE COMPELLING REASONS FOR PROCESSING WHICH ARE WORTHY OF PROTECTION AND WHICH OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS (OBJECTION ACCORDING TO ART. 21 PARA. 1 DSGVO).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING, INCLUDING PROFILING, INSOFAR AS IT IS LINKED TO SUCH MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION ACCORDING TO ARTICLE 21 PARAGRAPH 2 DSGVO).

Right of appeal to the competent supervisory authority

In the event of infringements of the DSGVO, those concerned have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place where the alleged infringement was committed. This right of appeal is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only take place to the extent that it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If the SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correct or delete this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time at the address given in the imprint.

Right to restrict processing

You have the right to request the restriction of the processing of your personal data. To do so, you can contact us at any time at the address given in the imprint. The right to restrict processing exists in the following cases:

If you have restricted the processing of your personal data, these data - apart from their storage - may only be processed with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.

4. DATA COLLECTION ON THIS WEBSITE

Cookies

Our Internet pages use so-called "cookies". Cookies are small text files and do not cause any damage to your end device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your end device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or until your web browser automatically resolves them.

In some cases, cookies from third-party companies may also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third party company (e.g. cookies for the processing of payment services).

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies are used to evaluate user behaviour or display advertising.

Cookies that are required to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies, e.g. for the shopping basket function) or to optimise the website (e.g. cookies for measuring the web audience) are stored on the basis of Art. 6 para. 1 lit. f DSGVO, unless another legal basis is given. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of his services. If consent to the storage of cookies has been requested, the storage of the cookies in question is based solely on this consent (Art. 6 para. 1 lit. a DSGVO); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you separately within the scope of this data protection declaration and, if necessary, request your consent.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact data you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The processing of this data is carried out on the basis of Art. 6 para. 1 lit. b DSGVO, insofar as your request is connected with the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO), provided that this has been requested.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it or the purpose for which it was stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions - in particular retention periods - remain unaffected.

Inquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your inquiry including all personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

The processing of this data is carried out on the basis of Art. 6 para. 1 lit. b DSGVO, insofar as your request is connected with the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO), provided that this has been requested.

The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent for storage or the purpose for which the data was stored no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

5. SOCIAL MEDIA

Facebook plugins (Like & Share button)

On this website plugins of the social network Facebook are integrated. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries.

You can recognize the Facebook plugins by the Facebook logo or the "Like-Button" ("Like") on this website. You can find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins/?locale=de_DE.

When you visit this website, the plugin establishes a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited this website with your IP address. If you click the Facebook "Like-Button" while you are logged in to your Facebook account, you can link the contents of this website on your Facebook profile. This allows Facebook to associate the visit to this website with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. You can find further information on this in the Facebook privacy policy at: https://de-de.facebook.com/privacy/explanation.

If you do not want Facebook to be able to assign your visit to this website to your Facebook user account, please log out of your Facebook user account.

The use of the Facebook plugins is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the widest possible visibility in the social media. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

Instagram Plugin

Functions of the Instagram service are integrated in this website. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged in to your Instagram account, you can link the contents of this website to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to this website with your account. Please note that we, as the provider of the sites, have no knowledge of the content of the transmitted data or its use by Instagram.

The storage and analysis of the data is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the widest possible visibility in the social media. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

For more information, please refer to Instagram's privacy policy: https://instagram.com/about/legal/privacy/.

6. PLUGINS AND TOOLS

YouTube with enhanced data protection

This website integrates videos from YouTube. The site is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in advanced privacy mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this site before they watch the video. However, the enhanced privacy mode does not necessarily preclude sharing information with YouTube partners. For example, whether you're watching a video or not, YouTube connects to the Google DoubleClick network.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged in to your YouTube account, you allow YouTube to associate your surfing habits directly with your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, YouTube can store various cookies on your end device after starting a video. These cookies enable YouTube to obtain information about visitors to this website. This information is used, among other things, to gather video statistics, improve the user experience and prevent fraud. The cookies remain on your device until you delete them.

After the start of a YouTube video, further data processing may be triggered, over which we have no control.

YouTube is used in the interest of an attractive presentation of our online offers. This represents a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO. If a corresponding consent has been requested, the processing is exclusively based on Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.

For more information about YouTube's privacy policy, please see their privacy policy at: https://policies.google.com/privacy?hl=de.

Google Web Fonts

This page uses so-called web fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.

For more information about Google Web Fonts, please visit https://developers.google.com/fonts/faq and Google's privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an attractive presentation of our online offers and easy findability of the places we have indicated on the website. This constitutes a legitimate interest in the sense of Art. 6 para. 1 lit. f DSGVO. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 Para. 1 lit. a DSGVO; the consent can be revoked at any time.

You can find more information on the handling of user data in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Source: e-recht24.de

General Terms and Conditions (AGB)

1. SCOPE OF APPLICATION

Our present General Terms and Conditions of Sale and Delivery (hereinafter referred to as "GTC") apply to all relations between us (hereinafter referred to as "Supplier") and our customers (hereinafter referred to as "Customer"), provided that the respective contracts with the customers do not contain individual agreements deviating from the GTC. Any General Terms and Conditions of Business of the Customer shall not apply. In the event of contradictions between the provisions of these GTC and other agreements or documents, the following order of precedence shall apply among the documents:
1. customer-specific agreements
2. order confirmation
3. our GTC

2. PRICES

The prices are determined customer-specifically in EUR or CHF depending on product requirements and quantities and are exclusive of VAT. The offer is valid for 30 days unless otherwise agreed. Prices are subject to change, but will be announced in advance (at least 3 months).

3. PAYMENT

Unless otherwise agreed, the customer pays 100% in advance for export. In the domestic market (Switzerland), a payment term of 20 days net. Unauthorized deductions, namely cash discounts, will be charged subsequently. In the event of late payment, a customary default interest rate is owed. Orders whose delivery date is postponed by the customer may be invoiced to the customer on the agreed date.

4. ORDER PROCESS AND DELIVERY TIMES

The delivery period is generally 4 - 6 weeks, deviations from this are possible. The delivery date is communicated in writing in the form of an order confirmation or by e-mail. In case of new developments, or in case of late payment (prepayment), the delivery time can be extended additionally.

5. DELIVERIES

The supplier shall endeavour to meet the delivery dates; however, the indication of delivery dates is non-binding. Any claims for damages due to non-compliance with delivery dates are rejected.

6. ABILITY TO DELIVER - HIGHER VIOLENCE

If the supplier is wholly or partially prevented from fulfilling the production and delivery due to force majeure, including official measures, this shall not constitute a breach of contract. He shall be released from these obligations for the period and to the extent that the force majeure prevents performance. The supplier shall not be obliged to pay damages with regard to the quantities not delivered.

Force majeure is in particular war, storms, pandemics, official restrictions (epidemics, export/import stop, etc.) or other circumstances which cannot be averted by the supplier and whose occurrence cannot be immediately stopped by reasonable technical and economic means.

7. DELIVERY OBLIGATION

The supplier is only obliged to deliver if the customer is creditworthy. If the supplier finds out after conclusion of the contract that the customer is not solvent or not willing to pay, the supplier is entitled to withdraw from the contract. In the event of such a withdrawal, the Customer shall compensate the Supplier for any expenses incurred in connection with the conclusion of the contract. Clause 9 shall apply to the taking back of delivered goods by the Supplier.

8. TRANSPORT / ACCEPTANCE OF GOODS

The Incoterms EXWORKS shall apply to exports. The Supplier shall provide the customs export documents and a certificate of origin (EUR.1).

9. GOODS RETURN

Ordered and delivered stock goods will not be taken back unless they do not correspond to the agreed quality. The customer must check the ordered goods immediately upon receipt and notify the supplier in writing of any defects. Such complaints must be made within 72 hours of receipt, otherwise the delivery is deemed to be approved by the customer. Clause 10 below applies to any hidden defects in the delivered products.

10. WARRANTY / DEFECTS

If the delivered goods have significant defects, the defective goods will be replaced as soon as possible after notification of the defect within the specified period or compensated for by a one-off special payment (reduction). Further warranty claims, in particular the right to cancellation, are excluded. If hidden defects are not discovered within 6 months of receipt of the delivery at the latest and the supplier is notified in writing within 6 days of discovery, the delivery shall be deemed to have been approved by the customer. Damage resulting from improper handling of the products by the customer or third parties is not covered by this warranty. The customer is not entitled to any further claims, in particular claims for damages.

11. LIABILITY

The liability of the supplier, for whatever legal reason, for culpably caused material damage and financial loss is limited to a total of 30% of the respective order value. The liability of the supplier for indirect, consequential and third party damages, for whatever legal reason, in particular for loss of profit, is excluded in any case. Also excluded is the liability for damages caused by improper handling or negligence of the customer or by the influence of third parties.

12. RETENTION OF TITLE

As long as the delivered goods have not been paid for in full, they remain the property of the supplier. The supplier is expressly authorized by the customer to have a retention of title entered in the retention of title register for the unpaid goods.

13. SEVERABILITY CLAUSE

Should any of the present provisions be invalid or unenforceable or incomplete under applicable law, the parties are obliged to replace the invalid or unenforceable provision by a provision in good faith or to fill the gap in such a way that the amended or - in the case of filling the gap - supplementary provision comes as close as possible to the economic purpose of the invalid, incomplete or unenforceable provision.

14. PLACE OF JURISDICTION / APPLICABLE LAW

The exclusive place of jurisdiction for all disputes between the Supplier and the Customer is the Supplier's registered office. However, the supplier is entitled to sue the customer at the latter's registered office or residence. Swiss law shall apply, excluding the conflict of laws rules of private international law (IPRG) and the Vienna Convention on Contracts for the International Sale of Goods (CISG).

Reichenburg/Wil, 09.03.2020

Sales Partner